Blog Post Four

Why Roles Matter: Behind the Scenes of Tip Notifications

Focus: Understanding the communication chain and roles activated following tip submission.

Workflow Breakdown:

1. User texts keyword (e.g., "drugs" or "safe") to 82257.

2. Automated system sends follow-up questions to gather details.

3. Completed tip is forwarded via email to authorized recipients—school officials, SROs, law enforcement.

4. Designated roles across agencies receive notifications simultaneously, enabling coordinated action.

Impact:
This role-based routing ensures timely awareness and allows multiple agencies to collaborate efficiently.